Returns PolicySplish Splosh GuaranteeWe hope and expect that you will be delighted with your Splish Splosh goods. If, for some reason, you are not, you are welcome to return them in good as new condition for exchange or a full refund within 14 days of receipt of the goods. This does not affect your statutory rights as a consumer.The 14 days begin on the day after you receive the goods. Please take care of the goods while they are in your possession, as we will want to re-sell them. Below you will find our 'Returns' policy for details of how to return goods to us. Defective/Damaged GoodsIn the unlikely event of you receiving any goods which are damaged or defective, simply return them to us (as detailed below) and we will either replace the goods (or the faulty part of them) free of charge or refund you as required.ReturnsShould you wish to return any item within 14 days, please give us a call or e-mail to explain the circumstances so that we can improve our service to you. Please use the original packaging and return the goods to:Splish Splosh Unfortunately we are unable to offer a freepost service. Postage will be at your cost, unless the goods returned are damaged or defective or we have made an error in your order, in which case we will refund your postage. In the case of an exchange of goods, this normally constitutes a separate contract between you and Splish Splosh and delivery charges will apply as for your original purchase. We try to process returns quickly, but please allow 14 working days. |
